Why Does Viber Say Call Failed?  Troubleshooting The Issue

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Why Does Viber Say Call Failed?

Viber is a widely popular messaging and VoIP (Voice over Internet Protocol) application that allows users to connect with their friends and family through voice and video calls, as well as text messages.

However, like any other app, Viber is not immune to technical glitches, and one common issue that users encounter is the dreaded “Call Failed” error. In this article, we will delve into the reasons behind Why Does Viber Say Call Failed and provide you with solutions to resolve it.

Why Does Viber Say Call Failed?

Viber’s “Call Failed” message can appear for various reasons, and understanding these causes is the first step in resolving the problem. Below, we’ll explore common issues and their solutions.

Let’s get to know the issue first and make sure to go through all of them carefully in order for a solution.

Network and Connectivity Issues

Weak Internet Connection

The most common reason for a “Call Failed” error on Viber is a weak or unstable internet connection. If your connection is too slow or frequently drops, it can disrupt the call quality and lead to call failures.

Wi-Fi or Mobile Data Problems

It’s crucial to ensure that your Wi-Fi or mobile data connection is stable. Switching between Wi-Fi and mobile data during a call can also trigger this error. Try using a reliable network connection to avoid disruptions.

Firewall and VPN Interference

Firewalls and VPNs (Virtual Private Networks) can interfere with Viber’s network connections. Disable any VPNs and configure your firewall settings to allow Viber access.

App-Related Problems

Outdated Viber Version

Using an outdated version of the Viber app can lead to compatibility issues and result in call failures. Make sure to update your Viber app regularly to access the latest features and bug fixes.

Background Apps and Multitasking

Running too many apps in the background or multitasking while using Viber can strain your device’s resources, causing call failures. Close unnecessary apps to ensure smooth Viber performance.

Device Compatibility

Check if your device is compatible with the latest Viber updates. Older devices may struggle with newer app versions, leading to compatibility issues and “Call Failed” errors.

User-Induced Errors

Incorrect Dialing

Mistakes in dialing phone numbers can lead to call failures. Double-check the number you are calling and ensure it is entered correctly.

Blocked Contacts

If you have blocked a contact on Viber, you won’t be able to make or receive calls from them. Verify your contact list and unblock any necessary contacts.

Account Verification

Ensure that your Viber account is verified with a valid phone number. Unverified accounts may face restrictions and “Call Failed” errors.

Server and Maintenance Downtime

Scheduled Maintenance

Viber occasionally undergoes scheduled maintenance, during which certain features, including calls, may be temporarily unavailable. Check Viber’s official social media accounts for maintenance announcements.

Server Overload

Heavy usage or server overload can result in call failures. This occurs more during peak usage hours. Try making calls during off-peak times.

Global Outages

In rare cases, Viber may experience global outages due to server issues. You can check if Viber is down by visiting their official website or social media channels.

Troubleshooting Solutions

Basic Checks

  • Make sure your device is connected to a good network.
  • Close unnecessary background apps.
  • Check your device’s compatibility with the Viber version.

Network and Connectivity Solutions

  • Reconnect to a stable internet connection.
  • Avoid switching between Wi-Fi and mobile data during calls.
  • Configure your firewall settings if necessary.

App-Related Fixes

  • Update your Viber app to its latest version.
  • Limit background app usage while making Viber calls.
  • Verify your device’s compatibility with Viber.

User-Induced Error Resolutions

  • Double-check the number you are dialing.
  • Review your blocked contacts list.
  • Ensure your Viber account is verified with a valid phone number.

Server and Maintenance Issues

  • Be aware of scheduled maintenance periods.
  • Try making calls during off-peak hours to avoid server overload.
  • Check official channels for information on global outages.

Contacting Viber Support

Submitting a Ticket

If you’ve tried all troubleshooting steps and continue to face the “Call Failed” error, you can submit a support ticket through the Viber app or their official website.

In-App Help Center

Viber provides an in-app help center with detailed guides and FAQs to address common issues. It’s a valuable resource for resolving problems independently.

Community Forums

Participating in Viber’s community forums can also provide insights and solutions to common issues. Fellow users may have experienced and resolved similar problems.

Summing Up!

A “Why does Viber say call failed?” question can be annoying, but understanding the causes and implementing accurate solutions can confirm uninterrupted communication with your loved ones.

By addressing network and connectivity issues, app-related problems, and user-induced errors, and being aware of server and maintenance downtime, you can enjoy seamless Viber calls.

Don’t let a “Call Failed” error stand in your way, follow the troubleshooting steps outlined in this article to resolve the issue and continue connecting with your friends and family on Viber.

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